Home
Knowledge Base
Create a Ticket
Check Existing Ticket
Home
Knowledge Base
Create a Ticket
Check Existing Ticket
Home
Knowledge Base
Create a Ticket
Check Existing Ticket
Found Articles
×
  • Welcome to our Customer Care Desk

    Feel free to ask a question or check on an existing ticket.


    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

    Create a Ticket   Check Existing Ticket

     


     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    The Dog Gurus Contact Form

    Add Attachment
    Most Asked Questions
    How do I update my payment information?

    If you are having trouble updating your payment information, please give us a call at 732-997-6537.


    How do I cancel my membership?

    You may cancel your membership at any time. All you need to do is send us an email at support@thedoggurus.com and we will process your request upon receipt.


    How do I log into my account

    If you are a Basic, VIP, All Access or library member or if you are trying to find the Trick of the Month materials you can log into The Dog Gurus membership vault by going here and entering your login credentials.

    if you are a member of Launch Formula, Growth Intensive, Knowing Dogs Online, Profit Network or other online courses you can log into the Learning Dashboard by going here and entering your login credentials for the learning platform. 


    Change My Password

    If you are a basic, VIP, All Access or library member, you can change your password by choosing "My Account" from the top right, and then following the link to "update password."

    If you are a member of one of our signature programs (Launch Formula, Growth Intensive, Knowing Dogs, or Profit Network) you can change your password by going to https://thedoggurus.docebosaas.com and editing your profile.


    How do I get the free bonus gifts promised when I joined?

    If you are a basic, VIP All Access or library member, CLICK HERE to access your free gifts for joining. If you are new to our site, be sure to check out the New Member? Start Here page located under the Tools and Resources page for tips on how to navigate the site and get the most out of your membership.  

    If you just signed up for one of the Signature Programs (Launch Formula, Growth Intensive, or Profit Network) your free bonus items will be on the Learning Management System under the Bonus module area. 


    Is Knowing Dogs Staff Training Available Online?

    Knowing Dogs 101 and 201 are available online. Facilities can set up a subscription which gives them access to unlimited users per location.  For more information on ordering, visit this page.


    How do I reorder more workbooks for Knowing Dogs?

    Additional workbooks for Knowing Dogs can be purchased here.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    How do I update my payment information?

    If you are having trouble updating your payment information, please give us a call at 732-997-6537.


    How do I cancel my membership?

    You may cancel your membership at any time. All you need to do is send us an email at support@thedoggurus.com and we will process your request upon receipt.


    How do I log into my account

    If you are a Basic, VIP, All Access or library member or if you are trying to find the Trick of the Month materials you can log into The Dog Gurus membership vault by going here and entering your login credentials.

    if you are a member of Launch Formula, Growth Intensive, Knowing Dogs Online, Profit Network or other online courses you can log into the Learning Dashboard by going here and entering your login credentials for the learning platform. 


    Change My Password

    If you are a basic, VIP, All Access or library member, you can change your password by choosing "My Account" from the top right, and then following the link to "update password."

    If you are a member of one of our signature programs (Launch Formula, Growth Intensive, Knowing Dogs, or Profit Network) you can change your password by going to https://thedoggurus.docebosaas.com and editing your profile.


    How do I get the free bonus gifts promised when I joined?

    If you are a basic, VIP All Access or library member, CLICK HERE to access your free gifts for joining. If you are new to our site, be sure to check out the New Member? Start Here page located under the Tools and Resources page for tips on how to navigate the site and get the most out of your membership.  

    If you just signed up for one of the Signature Programs (Launch Formula, Growth Intensive, or Profit Network) your free bonus items will be on the Learning Management System under the Bonus module area. 


    Is Knowing Dogs Staff Training Available Online?

    Knowing Dogs 101 and 201 are available online. Facilities can set up a subscription which gives them access to unlimited users per location.  For more information on ordering, visit this page.


    How do I reorder more workbooks for Knowing Dogs?

    Additional workbooks for Knowing Dogs can be purchased here.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    How do I update my payment information?Membership Site (Multiple Categories)View513T
    How do I cancel my membership?Membership Site View468T
    How do I log into my accountMembership Site (Multiple Categories)View428T
    How do I get the free bonus gifts promised when I joined?Membership Site (Multiple Categories)View395T
    Is Knowing Dogs Staff Training Available Online?Membership Site (Multiple Categories)View228T
    How do I log into my accountTechnical Support (Multiple Categories)View428T
    Change My PasswordTechnical Support View427T
    How do I get the free bonus gifts promised when I joined?Technical Support (Multiple Categories)View395T
    How do I update my payment information?Knowing Dogs Staff Training (Multiple Categories)View513T
    How do I log into my accountKnowing Dogs Staff Training (Multiple Categories)View428T
    How do I get the free bonus gifts promised when I joined?Knowing Dogs Staff Training (Multiple Categories)View395T
    Is Knowing Dogs Staff Training Available Online?Knowing Dogs Staff Training (Multiple Categories)View228T
    How do I reorder more workbooks for Knowing Dogs?Knowing Dogs Staff Training View215T
    Is Knowing Dogs Staff Training Available on USB?Knowing Dogs Staff Training View160T
    How do I update my payment information?Billing/Payments (Multiple Categories)View513T
    How do I get the free bonus gifts promised when I joined?Billing/Payments (Multiple Categories)View395T
    Is Knowing Dogs Staff Training Available Online?Billing/Payments (Multiple Categories)View228T
×

Link directly to this article:


Link directly to the contents of this article only:

×

T Are you sure you want to delete this article?

  ×

Edit Category


Category Name:

×